NPOST | Na përnime jemi gjithkah

Terms And Conditions

For the use of postal and transportation services by E N L.L.C.

Article 1


  • 1.1 OPERATOR - hereafter refers to the company E N LLC with its office registered in Isak Lutolli Street without number, Veternik Prishtina, registered in the Kosovo Business Registration Agency with the Unique Identification Number 811397703 hereinafter OPERATOR.
  • 1.2 Client - hereafter refers to the company sh.a (or sh.p.k) party to this contract.
  • 1.3 By "Goods" - in the implementation of this contract will be understood the legal products which are posted or transported on behalf of the Client
  • 1.4 Prohibited Substance - hereinafter referred to as substances, goods or substances the use, possession or transport of which is prohibited by law.
  • 1.5 Cash on Delivery - hereafter refers to all shipments for which the OPERATOR must receive money from the client's account receiver.
  • 1.6 Urban Area - hereinafter refers to all addresses which are located within the cities or towns of the Republic of Kosovo.
  • 1.7 Non-Urban Zone - hereafter refers to all addresses which are located in villages of the Republic of Kosovo.
  • 1.8 Delivered Delivery - hereafter refers to any Goods received by the Client and the physical delivery was successfully completed to the recipient and the money was collected according to the accompanying invoice issued by the Client.
  • 1.9 Non-Delivered Delivery - hereafter refers to any Goods received by the Client, that the postal service has been performed up to the address specified in the accompanying invoice, but the delivery to the recipient is not realized for any reason.

Article 2


  • 2.1 The object of this contract is "Postal Services & Transport" within the host country with payment.
  • 2.2 The OPERATOR undertakes to perform on behalf of the Client the services described above as defined above in point 2.1, according to the Terms & Conditions of E N L.L.C.


  • 2.3 Postpaid services, within Kosovo.
Type Dimensions
Small package Medium package Large package
Shipping 2 EUR 3.5 EUR 5 EUR
Cancelling Free up to 5% of total monthly orders

This is the standard price list, prices are with VAT. We can offer special offers for different businesses!

Article 3


  • 3.1 The OPERATOR is obliged, based on the preliminary agreement, to provide the Customer with the maximum possible speed and quality during the performance of the service.
  • 3.2 Collection of orders is done at the place and time agreed in advance during working hours 08:00 - 20:00 (Monday - Saturday, while on Sundays will work based on customer requests.
  • 3.3 The delivery process will be carried out within a time limit specified in the offer from the moment of receipt of deliveries. Delivery of deliveries to the recipient will always be made within 24 hours from the moment of delivery of the shipment to our offices. Orders received at our offices by 09:00 are delivered that day.
  • 3.4 Acceptance of payment for orders is made within 24 hours after the order is delivered.
  • 3.5 423 / 5000 Translation results In order to achieve maximum efficiency in the delivery of goods, the OPERATOR undertakes to call the recipient, informing him about the delivery of the goods and the obligation that the recipient has towards the Customer. In cases when the phone number and / or address is incorrect, then the OPERATOR informs the Customer by requesting additional information, will also wait for a period of 5 minutes for any information update.
  • 3.6 The OPERATOR is obliged to maintain the secrecy of correspondence, as well as to take care of the confidential treatment of any information he receives regarding the activity of the Client.
  • 3.7 The OPERATOR is obliged to respect the obligation for the protection of the Client's data, in accordance with the requirements of the law “On Postal & Transport services in the Republic of Kosovo.
  • 3.8 The OPERATOR will send the Client a daily report on the status of deliveries through the account management system N’PORTAL.

Article 4

Client obligations

  • 4.1 The Client is obliged to provide the OPERATOR with all the required information regarding the elements necessary for the performance of the service such as addresses or other elements that help to perform it in the above parameters.
  • 4.2 The client can request the insurance of the goods case by case in accordance with the domestic legislation on the insurance of the goods during the trip. He can also insure the goods himself when he sees fit. In any case, the insurance of the goods remains the obligation of the Customer.
  • 4.3 When the goods have been received in regular condition by the Customer and suffer partial or total damage or loss, the OPERATOR will indemnify the Customer with the total amount of that product that has already been previously stated on the invoice.
  • 4.4 Packaging is the responsibility of the Customer, who must pack the goods in the right way, adapting to the specifics of the product.
  • 4.5 The customer is liable for damages arising as a result of improper packaging of their goods. The customer waives the right to compensation for any damage that occurs during transport as a result of defects in the packaging.
  • 4.6 The client in any case must accompany the goods with a tax invoice.

Article 5


  • 5.1 THE OPERATOR strictly prohibits the trafficking of all elements prohibited by law such as narcotics, weapons, etc., of this type, except when the law expressly allows such a thing

Article 6


  • 6.1 THE OPERATOR invoices the postal services to the Client at the intervals required by the CLIENT but not less than 1 time per month. THE CLIENT through his account management website will make a request for reconciliation in which case, the OPERATOR will bill the postal services.
  • 6.2 THE CLIENT can choose to pay the bill by bank or cash.

Article 7


  • 7.1 Any amendment to this contract, to which the parties regularly agree, shall always be made in writing and signed and stamped regularly by the parties.
  • 7.2 All disputes that may arise from, or in connection with the implementation of the contract, shall be settled by the parties with the understanding in accordance with the articles of this contract.
  • 7.3 In case of any eventual dispute between the parties, the competent Court of Kosovo is competent to resolve the dispute.

Article 8


  • 8.1 The validity period of this contract will be 12 months from the day of its conclusion with the right of renewal for another 12 months.
  • 7.2 The deadline for performing the postal service will start from the moment of withdrawal of the goods at the place determined by the Client until his arrival at the destination. In any case this deadline should be possible for the Postal Company, and subject to reasonable extension if the latter will encounter difficulties for reasons independent of it.

Article 9


  • 9.1 The change of the representatives of the contracting parties does not bring about changes in the contract.
  • 9.2 In case of force majeure, the present parties are exempted from liability for non-fulfillment of obligation and / or causing damage, unless the transport is performed regardless of force majeure.
  • 9.3 In this contract are present all the elements of validity, the consent of the parties who undertake the obligations, the legal cause where the obligation is based, the object for the form and the subject of the contract. Therefore this contract remains in effect until its termination or when legally terminated by the parties.
  • 9.4 This contract is compiled in 2 (Two) identical copies in Albanian language. The parties, after being acquainted with its content, sign it of their own free will.